We are looking for an energetic and enthusiastic individual to join our front-end customer service team as our new Part-Time Bagger. This role will be primarily working afternoons and evenings through the week, with open hours for the weekend. This positions hours will be capped at approximately 20 - 25 hours a week with shift pickup available for additional hours on occasion. 

Job Summary

Provides exceptional customer service and assistance during the checkout process. Provide assistance to customers with carry-outs as requested, including curbside service orders (online ordering). Acquires carts from surrounding areas to ensure they are properly and securely stored on property. Clean, sanitize, and maintain front end area as directed by management.

Responsibilities

• Provides exceptional customer service to customers during checkout process
• Bags customer purchases according to proper bagging techniques and customer preferences 
• Performs customer carry-outs as needed 
• Perform curbside service carryout as directed  by management
• Return unwanted items from checkout process in  a timely manner
• Collects shopping carts from surrounding areas  and returns to property
• Maintains a clean and sanitized environment
• Replenishes supplies such as bags and trash liners to front end area as needed
• Preforms daily operational checklists as assigned
• Other duties as assigned

Working Conditions

Works in a non-smoking store environment where there is occasional discomfort due to exposure to dust/pollen, elements, temperatures changes, and infrequent environmental noise. Works outside in all weather conditions to retrieve carts and assist customers. 

Equipment Operated

• Shopping Cart Strap
• Bailer
• Trash Compactor
• Dishwasher

Education And Experience (E = Essential D = Desired)

• High school education or equivalent or current enrollment is required
• Prior experience as Bagger is a plus

Knowledge, Skills, Abilities

• Interpersonal skills
• Verbal communication skills
• Ability to work independently and with a team

Physical Requirements

· Bending

· Standing

· Communication (Verbal)

· Carrying 50lbs.

· Reading

· Walking

· Hearing (Auditory)

· Reaching

· Grasping

· Lifting 50 lbs.

· Writing

· Sight or Peripheral Vision

· Push/Pull Shopping Carts with or without a Cart Strap

At Mustard Seed Market & Cafe, we believe what you put in and on your body matters. That’s why everything on our shelves is made with real, natural ingredients, without the artificial additives. We’re committed to ingredient transparency so you can make informed choices for yourself and your family. It’s all part of our mission since 1981 to support a healthier lifestyle, every step of the way.
Job SummaryThe Merchandising Operations Specialist helps keep merchandising systems running smoothly across the Grocery, Dairy, Frozen, Nutrition, and Health & Beauty departments in our store locations. The role focuses on maintaining accurate inventory, clean item master data, reliable replenishment processes, and consistent promotional execution to support a strong in-stock performance. This is a hands-on, execution-driven position that plays a key part in making sure pricing, ordering, vendor programs, and promotional activity are set up correctly and carried out consistently across stores.
Responsibilities

• Manage replenishment ordering in alignment with established SOPs and monitor product movement to identify out-of-stock risks.
• Maintain accurate order quantities based on delivery schedules and address service-level issues with distributors.
• Update and manage item master data, including pack sizes, costs, vendor information, and APL accuracy.
• Prepare, validate, and upload pricing files; support new item and vendor setup through accurate documentation.
• Load promotional pricing and vendor program details; track and reconcile credits, billbacks, and co-op participation.
• Assist with promotional performance reporting and seasonal program preparation.
• Generate inventory, movement, margin, and shrink reports; maintain shrink summaries and process recalls.
• Support merchandising compliance through template maintenance and accurate execution of SOPs.
• Maintain documentation, trackers, and logs, and flag data or operational exceptions.
• Travel to offsite vendor engagements with/without the Category Manager to generate business 
• Performs other duties as assigned.

Working ConditionsWorks in a non-smoking, normal store environment where there is not physical discomfort due to temperature, dust, noise, etc.
Equipment Operated

• Computer
• Pricing Gun
• Scanning Gun
• Telephone
• General Office Equipment

 Education And Experience

• High school education or equivalent is required
• 2+ years of retail experience is required
• 2+ years of data entry experience is strongly preferred
• Previous experience in receiving, merchandising, or replenishment ordering is a plus

Knowledge, Skills, Abilities

• High attention to detail and accuracy
• Strong organizational and time-management skills
• Ability to follow structured processes and SOPs consistently
• Comfort working with spreadsheets and data-entry systems
• Effective written and verbal communication skills
• Ability to manage multiple priorities in a deadline-driven environment 
• Demonstrated ability to plan, organize, direct and control
• Interpersonal skills
• Basic computer skills using the windows operating system including internet, printing, and email
• General knowledge of store products

Physical Requirements

• Bending
• Standing
• Sitting
• Communication (Verbal)
• Carrying 50 lbs.
• Reading
• Walking
• Hearing (Auditory)
• Reaching
• Telephone Usage
• Lifting 50 lbs.
• Writing
• Grasping
• Operating Equipment  
• Sight or Peripheral Vision
• Ability to travel between stores
• Ability to travel out of state for trade shows

At Mustard Seed Market & Cafe, we believe what you put in and on your body matters. That’s why everything on our shelves is made with real, natural ingredients, without the artificial additives. We’re committed to ingredient transparency so you can make informed choices for yourself and your family. It’s all part of our mission since 1981 to support a healthier lifestyle, every step of the way.

Job Summary

The Loss Prevention Specialist (LPS) position supports the store in the detection and apprehension of shoplifters using visual observation and security cameras. This position leads the store team in providing a secure environment for customers and associates. The LPS assists Store Directors in achieving business goals and objectives by creating an exceptional shopping experience while deterring theft. Provides excellent customer service to both internal and external customers while acting as a liaison to law enforcement. The LPS will also support store and department operations through a variety of ad hoc tasks and assignments.

Responsibilities

• Adheres to established shoplifter and loss prevention SOP.
• Detect and apprehend shoplifters through standard visual practice and security cameras
• Promotes a culture of honesty and integrity; maintains confidentiality 
• Provides prompt, courteous and knowledgeable service to internal and external customers 
• Participates in investigations and surveillance as assigned 
• Utilize security software to create video records of incidents requested by law enforcement and internal departments
• Completes and distributes necessary paperwork in an accurate and timely manner 
• Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., police calls, etc.)
• Maintains a safe and clean environment throughout the store including keeping aisles clean and clear from slip and trip hazards
• Promotes safety awareness and supports maintenance of a risk-free environment
• Assists store and department operations through various assigned responsibilities and duties including but not limited to: stocking, fronting, unloading products, rotating stock, etc.
• Performs other duties as assigned.

Working Conditions

Works in a non-smoking store environment where there is not physical discomfort due to temperature, dust, noise, etc. with infrequent exposure to the elements as needed. Primarily sits in security office with store patrols as needed. 

Education And Experience (E = Essential D = Desired)

• High school degree or equivalent is required
• 2+ years of previous security experience is required with a preference for loss prevention/retail security 
• 1+ years retail experience is preferred
• 1+ years' experience in a front-facing customer service role is preferred 

Knowledge, Skills, Abilities

• Observation skills
• Verbal communication
• Sound judgement
• Interpersonal skills
• Basic computer Skills 
• Investigative/Analytical Skills
• Ability to respond appropriately to changes in direction or unexpected situations
• Knowledge of loss prevention practices
• Basic knowledge of law enforcement contact and response procedures
• Strong attention to detail
• Ability to navigate conflict and difficult situations
• Deescalation skills
• Conflict management skills

Physical Requirements

• Bending
• Standing
• Communication (Verbal)
• Carrying 60 lbs.
• Reading
• Walking
• Hearing (Auditory)
• Reaching
• Telephone Usage
• Lifting 60 lbs.
• Writing
• Operating Equipment
• Sight or Peripheral Vision 
• Grasping
• Sitting
• Running/jogging (occasional)

At Mustard Seed Market & Cafe, we believe what you put in and on your body matters. That’s why everything on our shelves is made with real, natural ingredients, without the artificial additives. We’re committed to ingredient transparency so you can make informed choices for yourself and your family. It’s all part of our mission since 1981 to support a healthier lifestyle, every step of the way.

Job Summary

Assists in providing leadership in the Customer Service Department by directing and managing the associates and activities of the Customer Service Department. Ensures excellent customer service to stimulate the growth of the business. Responsibilities include maintaining proper internal controls for all customer financial transactions, managing the Customer Service Desk (refunds, exchanges, product questions, customer complaints, feedback, etc.) and receiving and handling incoming phone calls to the store.  

Supervisory Responsibilities

Customer Service Supervisors (direct)

Cashiers (indirect)

Baggers (indirect)

Responsibilities

• Promotes teamwork, coaches, develops and trains department associates; minimizes turnover, promotes efficiency, and controls labor costs.
• Monitors and works with all staff to ensure friendly, accurate and prompt processing of transactions at the registers
• Delegates work assignments effectively.
• Maintains accurate department records to ensure documentation of activities is available. 
• Receives and manages incoming phone calls to the store.
• Assists customers with questions about our products, availability and location of them within the store.
• Receives and forwards customer feedback (comment cards, complaints, suggestions, etc.) to the appropriate department and Store Manager.  
• Ensures front entrance areas and common public areas such as walkways and vestibules are maintained by appropriate personnel so they are clean, neat and safe. 
• Ensures sufficient quantity of grocery carts are available for customers; brings in grocery carts from parking lots as necessary.
• Maintains proper internal controls for all customer financial transactions.  
• Responsible for the balancing and reconciliation of all Cashier tills.
• Verifies and audits cash controls according to established procedures to identify and prevent cash losses.
• Works in conjunction with departments on special orders for customers.
• Works in conjunction with departments in replenishment and merchandising displays in Customer Serivice check stand area.
• Notifies Scanning Department of all scanning issues and concerns.
• Notifies Store Leadership of loss prevention issues in accordance with company policies and legal requirements.
• Follows established protocol and guidelines for opening and closing cash registers each day.
• Notifies Team Leader and/or Maintenance Technician of any equipment needing repair.
• Maintains a safe and clean environment to ensure health code and OSHA requirements are met.
• Analyzes customer and associate feedback to identify areas needing improvement and develops processes and/or procedures to address those issues in conjunction with the Store Manager.
• Performs duties of Customer Service staff as required.
• Performs other duties as assigned.

Working Conditions

Works in a non-smoking, normal store environment where there is not physical discomfort due to temperature, dust, noise, etc.

Equipment Operated

• Personal Computer  
• Cash Register   
• Credit Card Terminals
• Pricing Gun   
• Telephone   
• Adding machine 
• Safe
• General Office Equipment

Education And Experience

• High school education or equivalent is required
• 2+ years of supervisory experience is required
• 3+ years of front end, customer service, or guest relations experience strongly preferred
• 2+ years of experience in a retail or grocery setting is strongly preferred

Knowledge, Skills, Abilities

• Demonstrated ability to plan, organize, direct and control
• Interpersonal skills
• Basic computer skills using the windows operating system including internet, printing, and email
• Basic usage of Microsoft Office Suite including Outlook, Word, and Excel, Teams, and OneNote
• Excellent cash handling skills
• General knowledge of store products

Physical Requirements

• Bending   
• Standing   
• Communication (Verbal
• Carrying 30 lbs.  
• Reading   
• Walking
• Hearing ( Auditory)  
• Reaching   
• Telephone Usage
• Lifting 30 lbs.   
• Writing    
• Grasping
• Operating Equipment  
• Sight or Peripheral Vision