Job Summary

Stocks, replenishes and rotates merchandise on retail sales floor in accordance with standard operating procedures for the Grocery Department. Provides excellent customer service. Maintains a safe and clean environment throughout the store.

Responsibilities

• Stocks shelves and displays, and keeps them clean, full and properly rotated at all times; creates displays as necessary.
• Keeps aisles clean and clear from slip and trip hazards.
• Takes inventory of shelf quantities and pulls from back stock to replenish products on shelves as necessary.
• Assists customers in locating products and answers their questions about products.
• Bags groceries at Customer Service Department during busy times as requested by management.
• Performs other duties as assigned.

Education And Experience (E = Essential D = Desired)

• (E) High school degree or equivalent or current enrollment in school.
• (D) 2 years retail experience.

Job Summary

Provides excellent customer service, maintains pricing, stocking, and rotation of merchandise in the produce area, performs point-of-sale and receiving functions.

Responsibilities

• Provides customers with prompt and courteous service or assistance.
• Assists in receiving and unloading merchandise; verifies items listed on vendor invoices are all delivered; checks products for quality, count, and condition.
• Stocks display cases and ensures proper rotation of products, takes finished products to refrigerated storage or shelf areas, maintains organized cooler.
• Follow procedures for receiving, code dating, trimming, juicing (Montrose), storing, price marking and restocking products to ensure quality protection, accuracy and product rotation.
• Knows various aspects of all produce including taste, preparation, or use and price differences between similar classes of products.
• Inform management of pricing problem areas or discrepancies.
• Assists in ordering and maintaining inventory control.
• Handles damaged products according to company policy and assists in controlling the level of damaged goods.
• Maintains a safe and clean environment.
• Performs other duties as assigned.

Education And Experience (E = Essential D = Desired)

• (E) High school education or equivalent
• (E) 2 years experience in retail environment
• (D) 2 years experience in produce operations preferred

Knowledge, Skills, Abilities

• Verbal skills
• Ability to work with minimum supervision
• Interpersonal skills

Physical Requirements

• Bending
• Carrying 50 lbs.
• Grasping
• Hearing (Auditory)
• Operating Equipment
• Standing
• Reading
• Reaching
• Walking
• Sight or Peripheral Vision
• Communication (Verbal)
• Writing
• Lifting 50 lbs.
• Telephone Usage

Job Summary

Prepares, cooks, garnishes, and plates products served in the Café. Responsible for maintaining sanitary kitchen work station.

Responsibilities

• Complies with all portion sizes, quality, ingredient standards, department rules, policies and procedures.
• Follows recipe specifications to prepare menu items in accordance with pre-determined costs.
• Prepares items for cooking by peeling, paring, coring, portioning, washing, sectioning, zesting, cutting, or scoring.
• Cooks all food items by braising, poaching, simmering, boiling, frying, baking, roasting, stir-frying, blanching, or broiling.
• Covers, dates and neatly stores and rotates all products.
• Requisitions items needed to produce food choices, notifies stewards as ordering needs occur.
• Maintains sanitary work station.
• Performs other duties as assigned.

Education And Experience (E = Essential D = Desired)

• (E) High school education or equivalent
• (D) Degree from a post secondary culinary arts training program
• (D) Previous Line Cook experience

Job Summary

Serves customers promptly and courteously. Prepares and serves hot and cold beverages, such as coffee, espresso drinks, blended coffees, smoothies, smoothie bowls, teas and food products. Maintains sanitation standards.

Responsibilities

• Provides customers with product details, such as coffee blend or preparation descriptions.
• Cleans and sanitizes work areas, utensils, and equipment.
• Cleans service areas.
• Checks temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
• Describes menu items to customers and suggests products that might appeal to them.
• Stocks supplies.
• Sets up and restock product coolers.
• Slices fruits and vegetables for garnishes
• Demonstrates proper knife handling skills and techniques
• Demonstrates attention to detail and accuracy when creating drinks based on company recipes and measurements.
• Maintains standard operating procedures in accordance with company policy, guidelines and outside licensed and certification authorities.
• Performs other duties as assigned.

Equipment Operated

• Vitamix Blenders
• Espresso Grinder and Espresso Machine
• Juicer
• Wheatgrass Machine
• Bailer
• Trash Compactor
• Knives

Education and Experience (E = Essential D = Desired)

• High school education or equivalent
• 1-2 years’ experience in food service industry; previous Barista experience desirable
• Excellent customer service skills
• Food presentation skills
• Preferred Level 1 Serve Safe Certification

Job Summary

The Market Kitchen Supervisor plays a key leadership role in the Market Kitchen, overseeing day-to-day operations of the prep team. This position is responsible for supervising and developing Prep Cooks, ensuring exceptional product quality, presentation, and outstanding customer service. The Supervisor fosters a culture of hospitality and holds team members to high standards of customer engagement—ensuring each guest feels welcomed, heard, and cared for. In line with our mission to improve the health of our community, this role upholds Mustard Seed Market's commitment to delivering fresh, high-quality, natural and organic foods with integrity, professionalism, and warmth.

Supervisory Responsibilities

- Market Kitchen Prep Cooks

Key Responsibilities

• Provide daily leadership and supervision of Prep Cooks to ensure quality food preparation and excellent guest service.
• Model and coach personalized customer service; hold Prep Cooks accountable for greeting guests, answering questions, and engaging respectfully and warmly with customers.
• Foster a guest-first culture where every team member prioritizes service and positive customer interactions.
• Train and mentor Prep Cooks in food handling, prep techniques, service standards, equipment operation, safety, and sanitation protocols.
• Monitor compliance with recipes, portion control, and ingredient quality.
• Maintain production logs and ensure proper food labeling, dating, storage, and rotation practices.
• Partner with the Culinary Team Leader to implement efficient prep systems that optimize team output and reduce waste.
• Assist in receiving and inspecting deliveries to uphold quality and freshness standards.
• Ensure prep and service areas remain clean, organized, and in compliance with health and safety regulations.
• Communicate with leadership and cross-functional teams to support coordinated Market Kitchen and Café operations.
• Take the lead in the absence of the Culinary Team Leader, ensuring continued excellence in both production and service.
• Uphold all company policies, safety procedures, and customer service standards through team coaching and example.
• Perform other duties as assigned.

Education & Experience

• (E) High school diploma or equivalent
• (E) 2+ years of food prep or culinary experience
• (D) 1+ years of experience in a supervisory role within a kitchen setting
• (D) Food Safety or ServSafe certification preferred

Knowledge, Skills, Abilities

• Demonstrated ability to lead by example and motivate a team
• Knowledge of food safety, sanitation, and service best practices
• Strong knife skills and experience with commercial kitchen equipment
• Exceptional interpersonal and communication skills with a customer-focused mindset
• Organizational skills to manage prep flow, service pacing, and team performance
• Basic tech skills for email, digital logs, and inventory tools

Physical Requirements

• Lift and carry up to 50 lbs
• Prolonged standing, walking, bending, and reaching during shifts
• Regular use of commercial kitchen equipment and tools

Working Conditions

Fast-paced, non-smoking food service environment with typical exposure to kitchen activity and equipment

Core Values Alignment

• Focus on Today: Leads by example with a hands-on, present approach to daily tasks and team support.
• Customer Centric Service: Upholds our mission by providing fresh, health-focused Market Kitchen offerings. Delivers memorable experiences through warm, attentive, and personalized service. Inspires the team to exceed expectations and build lasting guest relationships.
• Be Accountable: Holds self and team to high standards in food safety, customer engagement, and operational performance.
• People Are Our Business: Builds trust and respect among team members; prioritizes mentorship and development.
• Live by Our Golden Standards: Ensures consistency in quality, presentation, and service, aligned with Mustard Seed’s commitment to excellence.

Job Summary

Assists in providing leadership in the Customer Service Department by directing and managing the associates and activities of the Customer Service Department. Ensures excellent customer service to stimulate the growth of the business. Responsibilities include maintaining proper internal controls for all customer financial transactions, managing the Customer Service Desk (refunds, exchanges, product questions, customer complaints, feedback, etc.) and receiving and handling incoming phone calls to the store.

Supervisory Responsibilities

• Customer Service Representatives
• Cashiers
• Baggers

Responsibilities

• Promotes team work, coaches, develops and trains department associates; minimizes turnover, promotes efficiency, and controls labor costs.
• Delegates work assignments effectively.
• Maintains accurate department records to ensure documentation of activities is available.
• Receives and manages incoming phone calls to the store.
• Assists customers with questions about our products, availability and location of them within the store.
• Receives and forwards customer feedback (comment cards, complaints, suggestions, etc.) to the appropriate department and Store Manager.
• Manages background music in store to ensure appropriate genre and volume.
• Ensures front entrance areas and common public areas such as walk ways, vestibules, and rest rooms are maintained by appropriate personnel so they are clean, neat and safe.
• Ensures sufficient quantity of grocery carts are available for customers; brings in grocery carts from parking lots as necessary.
• Maintains proper internal controls for all customer financial transactions.
• Responsible for the balancing and reconciliation of all Cashier tills.
• Verifies and audits cash controls according to established procedures to identify and prevent cash losses.
• Works in conjunction with departments on special orders for customers.
• Works in conjunction with departments in replenishment and merchandising displays in Customer Service check stand area.
• Notifies Scanning Department of all scanning issues and concerns.
• Notifies Store Leadership of loss prevention issues in accordance with company policies and legal requirements.
• Follows established protocol and guidelines for opening and closing cash registers each day.
• Notifies Supervisor, Store Director and/or Maintenance Associate of any equipment needing repair.
• Maintains a safe and clean environment to ensure health code and OSHA requirements are met.
• Analyzes customer and associate feedback to identify areas needing improvement and develops processes and/or procedures to address those issues in conjunction with the Store Director.
• Performs duties of Customer Service staff as required.
• Performs other duties as assigned.

Education And Experience (E = Essential D = Desired)

• (E) High school education or equivalent
• (E) At least 2 years Front End experience.
• (D) At least 2 years supervisory experience

Job Summary

The Kitchen Manager provides hands-on leadership in the Café’s culinary operations, ensuring the consistent preparation and service of high-quality, natural meals that align with Mustard Seed Market’s mission to improve the health of our community. The Kitchen Manager is responsible for overseeing daily back-of-house operations, maintaining food safety and sanitation standards, controlling costs, and leading, mentoring, and developing the kitchen team in alignment with our core values of accountability, customer-centric service, and professional excellence.

Essential Duties and Responsibilities

Leadership & Team Development

• Direct, supervise, and motivate a high-performing kitchen team including line cooks, and dish staff.

• Foster a respectful, inclusive, and collaborative kitchen environment that reflects our belief that people are our business.

• Promote teamwork and accountability by coaching, training, and mentoring all kitchen staff.

• Partner with Human Resources for recruitment, training, performance reviews, discipline, and terminations in accordance with policy.

Culinary Operations

• Maintain excellence in all areas of food production and preparation from scratch using natural, organic, and whole food ingredients.

• Ensure that food quality, taste, appearance, and portion standards are consistently met.

• Train staff in techniques such as safe food handling, allergen protocols, knife skills, cooking methods, and plating.

• Oversee kitchen scheduling and workflow to meet business needs and support efficient service.

Financial Management

• Develop, analyze, and manage kitchen budgets, food and labor costs, and inventory.

• Read and interpret profit and loss statements; implement corrective actions where needed to meet financial targets.

• Maintain food cost controls through effective purchasing, inventory management, waste reduction, and use of standardized recipes.

• Collaborate with Director of Culinary Services and Fresh Items Manager on menu costing, retail pricing, and financial planning.

Health, Safety, and Compliance

• Ensure compliance with OSHA regulations, local health codes, and company safety and sanitation policies.

• Lead training programs on food safety, chemical handling, equipment use, and safe lifting practices.

• Maintain clean and organized storage, prep, and cooking areas with accurate temperature controls and labeling.

Customer Experience & Business Development

• Support café growth and customer satisfaction by partnering with the front-of-house team to ensure seamless service.

• Collaborate with the Events Coordinator and Café General Manager on special events and banquets.

• Participate in menu development with an emphasis on customer purchasing patterns, trends, nutritional needs and dietary accommodations.

Education and Experience

• High school diploma or equivalent (required)

• Culinary degree or post-secondary culinary training (preferred)

• Minimum of 5 years of culinary management experience with increasing responsibility

• Proven experience in natural and organic food service (preferred)

Knowledge, Skills, and Abilities

• Ability to manage and lead diverse teams in a fast-paced kitchen environment

• Strong knowledge of food sanitation, OSHA, and health regulations

• Proficiency with Microsoft Office Suite, inventory and ordering systems, and basic kitchen technology

• Excellent communication, organizational, and problem-solving skills

• Financial literacy, including P&L analysis and budget planning

Physical Requirements

• Ability to lift up to 50 pounds and stand for long periods

• Reaching, bending, grasping, walking, reading, writing, and verbal communication

• Use of commercial kitchen equipment including slicers, ovens, fryers, knives, and mixers

Working Conditions

Operates in a commercial kitchen and retail café setting. Non-smoking environment with exposure to noise, heat, and cooking equipment.

Core Values Alignment

• Focus on Today: Delivers consistent day-to-day operations and adapts in real-time.

• Customer-Centric Service: Puts customer experience at the forefront of culinary decision-making.

• Be Accountable: Owns outcomes and leads by example.

• People Are Our Business: Builds strong, empowered teams.

• Live by Our Golden Standards: Upholds professionalism and excellence in every task.

Job Summary

Provides excellent customer service to our Café guests in a friendly and efficient manner.

Responsibilities

• Maintains, cleans, and sanitizes cafe area continually.
• Maintains restrooms and signs off on a restroom checklist hourly.
• Maintains cleanliness, sanitation, and organization of the dining room and surrounding area before, during, and after business hours.
• Clears tables quickly and quietly and takes dishes and glassware to dish area.
• Resets tables and stocks caddies.
• Ensures guest expectations are met or exceeded.
• Follows directions of Café Supervisor for setting up room(s); moving and setting up tables and chairs, breaking down rooms, and cleaning areas.
• Sets up and tears down stages for weekend and musical entertainment
• Delivers food and drinks to tables making sure that order is accurate and complete.
• Maintains and stocks the water station.
• Pre-bus plates and glassware from all tables.
• Maintains proper number system and flow within the dining area
• Assists all guests depending on needs.
• Performs other duties as assigned.

Education and Experience (E = Essential D = Desired)

• (E) High school education or equivalent or current enrollment

Job Summary

Washes and stores all pots, pans, and utensils in the proper manner, maintains area floors, walls and equipment.

Supervisory Responsibilities

None

Responsibilities

• Operates dishwashing machine, making sure it is in proper working condition and reports dishwashing machine problems to the appropriate supervisor.
• Scrapes all pans and pre-washes before putting into washing machine. When washing is completed, empties tank, cleans inside and out with soapy water.
• Washes pots by hand using prescribed amounts of soap and disinfectant. Ensures all food, grease, and residue is removed. Changes water as needed for best results.
• Air-dries all items before storing. Stores in neat fashion and rotates stock so all items are used regularly.
• Maintains pot and pan storage area including surrounding floors and walls.
• Maintains a sanitary work station.
• Helps keep kitchen area clean and helps keep trash off the floor.
• Sweeps, washes or mops entire Market Kitchen floor as directed and before end of shift.
• Removes all trash to appropriate areas.
• Performs other duties as assigned.

Education And Experience (E = Essential D = Desired)

• (E) High school education or equivalent or current enrollment

Job Summary

Prepares items for cooking, cooks, garnishes, and plates products served in the Highland Square Store. Responsible for maintaining sanitary kitchen work station. 

Supervisory Responsibilities

None

Responsibilities

• Complies with all portion sizes, quality, ingredient standards, department rules, policies and procedures.
• Follows recipe specifications to prepare menu items in accordance with pre-determined costs.
• Prepares items for cooking by peeling, paring, coring, portioning, washing, sectioning, zesting, cutting, or scoring.
• Covers, dates and neatly stores and rotates all products.
• Requisitions items needed to produce food choices, notifies Kitchen steward as ordering needs occur.
• Maintains sanitary work station.
• Performs other duties as assigned.

Education And Experience (E = Essential D = Desired)

• High school education or equivalent
• Previous experience in food service industry
• Knife skills