Job Summary

Provides excellent customer service and quality beverage products to our customers.  

Supervisory Responsibilities

None

Responsibilities

• Provides a warm and courteous greeting and farewell to all guests 
• Answers all phone calls promptly
• Prepares and serves alcoholic and non-alcoholic drinks.
• Keeps bar stocked and rotates products according to Café standards.
• Cleans and sanitizes customer seating areas 
• Greets customers at bar, assists with bar and/or menu selection, takes Customers’ orders, and uses suggestive selling techniques.
• Assists with carry-out orders. 
• Prepares ingredients to be used in products according to recipes and product standards.
• Receives and inspects incoming orders for quality, quantity and accuracy.  
• Maintains cleanliness, sanitation, and organization of the bar and surrounding area. 
• Responsible for handling financial transactions for bar, beverage, and guest purchases. Manages money accurately and processes payment efficiently       
• Ensures guest expectations are met or exceeded.
• Demonstrates proper knife handing skills and techniques. 
• Places weekly beer, wine, and liquor orders based on management instruction. 
• Complies with state regulations regarding alcohol service. 
• Performs other duties as assigned

Working Conditions

Works in a non-smoking, normal store environment where there is not physical discomfort due to temperature, dust, noise, etc. Off-site conditions vary by location.

Education And Experience (E = Essential D = Desired)

• (E) High school education or equivalent
• (D) Working knowledge of alcoholic and non-alcoholic beverages
• (D) Preferred Serve Safe Alcohol Certification 

Job Summary

Prepares items for cooking, cooks, garnishes, and plates products served in the Highland Square Store. Responsible for maintaining sanitary kitchen work station. 

Supervisory Responsibilities

None

Responsibilities

• Complies with all portion sizes, quality, ingredient standards, department rules, policies and procedures.
• Follows recipe specifications to prepare menu items in accordance with pre-determined costs.
• Prepares items for cooking by peeling, paring, coring, portioning, washing, sectioning, zesting, cutting, or scoring.
• Covers, dates and neatly stores and rotates all products.
• Requisitions items needed to produce food choices, notifies Kitchen steward as ordering needs occur.
• Maintains sanitary work station.
• Performs other duties as assigned.

Education And Experience (E = Essential D = Desired)

• High school education or equivalent
• Previous experience in food service industry
• Knife skills

Job Summary

Provides excellent customer service to our Café guests in a friendly and efficient manner.

Supervisory Responsibilities

None

Responsibilities

• Maintains, cleans, and sanitizes cafe area continually.
• Maintains restrooms and signs off on a restroom checklist hourly. 
• Maintains cleanliness, sanitation, and organization of the dining room and surrounding area before, during, and after business hours.
• Clears tables quickly and quietly and takes dishes and glassware to dish area.
• Resets tables and stocks caddies.
• Ensures guest expectations are met or exceeded.
• Follows directions of Café Supervisor for setting up room(s); moving and setting up tables and chairs, breaking down rooms, and cleaning areas.
• Sets up and tears down stages for weekend and musical entertainment 
• Delivers food and drinks to tables making sure that order is accurate and complete. 
• Maintains and stocks the water station. 
• Pre-bus plates and glassware from all tables. 
• Maintains proper number system and flow within the dining area  
• Assists all guests depending on needs. 
• Performs other duties as assigned. 

Education and Experience (E = Essential D = Desired)

• (E) High school education or equivalent or current enrollment

Job Summary

Prepares, cooks, garnishes, and plates products served in the Café. Responsible for maintaining sanitary kitchen work station. 

Supervisory Responsibilities

None

Responsibilities

• Complies with all portion sizes, quality, ingredient standards, department rules, policies and procedures.
• Follows recipe specifications to prepare menu items in accordance with pre-determined costs.
• Prepares items for cooking by peeling, paring, coring, portioning, washing, sectioning, zesting, cutting, or scoring.
• Cooks all food items by braising, poaching, simmering, boiling, frying, baking, roasting, stir-frying, blanching, or broiling.
• Covers, dates and neatly stores and rotates all products.
• Requisitions items needed to produce food choices, notifies stewards as ordering needs occur.
• Maintains sanitary work station.
• Performs other duties as assigned.

Education And Experience (E = Essential D = Desired)

• (E) High school education or equivalent
• (D) Degree from a post secondary culinary arts training program
• (D) Previous Line Cook experience

Job Summary

Greets and serves customers promptly and courteously. Prepares and serves hot and cold beverages, such as coffee, espresso drinks, blended coffees, smoothies, smoothie bowls, teas and food products. Stocks and replenishes Cafe retail area and maintains sanitation standards.  

Supervisory Responsibilities

None

Responsibilities

• Provides customers with product details, such as coffee blend or preparation descriptions.
• Receives and process customer payments.
• Cleans and sanitizes work areas, utensils, and equipment.
• Cleans service and seating areas.
• Checks temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
• Describes menu items to customers and suggests products that might appeal to them.
• Stocks supplies and retail products.
• Prepares and serves prepared foods such as sundaes and avocado mousse
• Stocks customer service stations with paper products and beverage preparation items.
• Stores, wraps, labels, and dates food items for sale in accordance with sanitation standards.
• Creates signs to advertise store products or events.
• Demonstrates the use of retail equipment such as espresso and wheatgrass machines.
• Sets up and restock product coolers.
• Slices fruits and vegetables for garnishes 
• Demonstrates proper knife handling skills and techniques
• Demonstrates attention to detail and accuracy when creating drinks based on company recipes and measurements. 
• Maintains standard operating procedures in accordance with company policy, guidelines and outside licensed and certification authorities.
• Performs other duties as assigned.

Education and Experience (E = Essential D = Desired)

• High school education or equivalent
• 1-2 years’ experience in food service industry; previous Barista experience desirable 
• Excellent customer service skills
• Preferred Level 1 or higher Serve Safe Certification

Job Summary

Provides excellent customer service, maintains pricing, stocking, and rotation of merchandise in the produce area, performs point-of-sale and receiving functions.   

Supervisory Responsibilities

None

Responsibilities

• Provides customers with prompt and courteous service or assistance.
• Assists in receiving and unloading merchandise; verifies items listed on vendor invoices are all delivered; checks products for quality, count, and condition.
• Stocks display cases and ensures proper rotation of products, takes finished products to refrigerated storage or shelf areas, maintains organized cooler.
• Follow procedures for receiving, code dating, trimming, juicing (Montrose), storing, price marking and restocking products to ensure quality protection, accuracy and product rotation.
• Knows various aspects of all produce including taste, preparation, or use and price differences between similar classes of products.
• Inform management of pricing problem areas or discrepancies.
• Assists in ordering and maintaining inventory control.
• Handles damaged products according to company policy and assists in controlling the level of damaged goods.
• Maintains a safe and clean environment.
• Performs other duties as assigned.

Education And Experience (E = Essential D = Desired)

• (E) High school education or equivalent
• (E) 2 years experience in retail environment
• (D) 2 years experience in produce operations preferred

Job Summary

The Market Kitchen Supervisor plays a key leadership role in the Market Kitchen, overseeing day-to-day operations of the prep team. This position is responsible for supervising and developing Prep Cooks, ensuring exceptional product quality, presentation, and outstanding customer service. The Supervisor fosters a culture of hospitality and holds team members to high standards of customer engagement—ensuring each guest feels welcomed, heard, and cared for. In line with our mission to improve the health of our community, this role upholds Mustard Seed Market's commitment to delivering fresh, high-quality, natural and organic foods with integrity, professionalism, and warmth.

Supervisory Responsibilities

- Market Kitchen Prep Cooks

Key Responsibilities

• Provide daily leadership and supervision of Prep Cooks to ensure quality food preparation and excellent guest service.
• Model and coach personalized customer service; hold Prep Cooks accountable for greeting guests, answering questions, and engaging respectfully and warmly with customers.
• Foster a guest-first culture where every team member prioritizes service and positive customer interactions.
• Train and mentor Prep Cooks in food handling, prep techniques, service standards, equipment operation, safety, and sanitation protocols.
• Monitor compliance with recipes, portion control, and ingredient quality.
• Maintain production logs and ensure proper food labeling, dating, storage, and rotation practices.
• Partner with the Culinary Team Leader to implement efficient prep systems that optimize team output and reduce waste.
• Assist in receiving and inspecting deliveries to uphold quality and freshness standards.
• Ensure prep and service areas remain clean, organized, and in compliance with health and safety regulations.
• Communicate with leadership and cross-functional teams to support coordinated Market Kitchen and Café operations.
• Take the lead in the absence of the Culinary Team Leader, ensuring continued excellence in both production and service.
• Uphold all company policies, safety procedures, and customer service standards through team coaching and example.
• Perform other duties as assigned.

Education & Experience

• (E) High school diploma or equivalent
• (E) 2+ years of food prep or culinary experience
• (D) 1+ years of experience in a supervisory role within a kitchen setting
• (D) Food Safety or ServSafe certification preferred

Knowledge, Skills, Abilities

• Demonstrated ability to lead by example and motivate a team
• Knowledge of food safety, sanitation, and service best practices
• Strong knife skills and experience with commercial kitchen equipment
• Exceptional interpersonal and communication skills with a customer-focused mindset
• Organizational skills to manage prep flow, service pacing, and team performance
• Basic tech skills for email, digital logs, and inventory tools

Physical Requirements

• Lift and carry up to 50 lbs
• Prolonged standing, walking, bending, and reaching during shifts
• Regular use of commercial kitchen equipment and tools

Working Conditions

Fast-paced, non-smoking food service environment with typical exposure to kitchen activity and equipment

Core Values Alignment

• Focus on Today: Leads by example with a hands-on, present approach to daily tasks and team support.
• Customer Centric Service: Upholds our mission by providing fresh, health-focused Market Kitchen offerings. Delivers memorable experiences through warm, attentive, and personalized service. Inspires the team to exceed expectations and build lasting guest relationships.
• Be Accountable: Holds self and team to high standards in food safety, customer engagement, and operational performance.
• People Are Our Business: Builds trust and respect among team members; prioritizes mentorship and development.
• Live by Our Golden Standards: Ensures consistency in quality, presentation, and service, aligned with Mustard Seed’s commitment to excellence.

Job Summary

Provides excellent customer service acting as a liaison between the store, its customers and associates to resolve customer concerns and provide product and operational information. Operates a cash register and check stand to provide excellent customer service with the most accurate and efficient checkout service possible.

Supervisory Responsibilities

None

Responsibilities

• Provides prompt and courteous customer service.
• Performs service desk duties including, but not limited to, refunds and exchanges, class registration, screening and distributing incoming calls, special ordering.
• Resolves customer concerns using sound judgment.
• Performs a cash audit of the contents in assigned cash drawer at the start and end of the work shift.
• Uses electronic scanner to record prices.
• Is knowledgeable of produce merchandise carried in the store.
• Processes payments and other various discount transactions at point of sale, and redeems discount and promotional coupons.
• Bags merchandise.
• Performs other duties as assigned.

Education And Experience (E = Essential D = Desired)

• (E) High school education or equivalent
• (E) One to three months customer service experience
• (D) Previous Cashier experience preferred.

Job Summary

Stocks, replenishes and rotates merchandise on retail sales floor in accordance with standard operating procedures for the Grocery Department. Provides excellent customer service. Maintains a safe and clean environment throughout the store.

Responsibilities

• Stocks shelves and displays, and keeps them clean, full and properly rotated at all times; creates displays as necessary.
• Keeps aisles clean and clear from slip and trip hazards.
• Takes inventory of shelf quantities and pulls from back stock to replenish products on shelves as necessary.
• Assists customers in locating products and answers their questions about products.
• Bags groceries at Customer Service Department during busy times as requested by management.
• Performs other duties as assigned.

Education And Experience (E = Essential D = Desired)

• (E) High school degree or equivalent or current enrollment in school.
• (D) 2 years retail experience.